Privacy Policy

Effective Date: 9th February 2025
Last Updated: 9th February 2025

Welcome to FaceNHands (“we,” “our,” “us”). We respect your privacy and are committed to protecting it through this Privacy Policy. This policy explains how we collect, use, store, share, and protect your personal information when you visit FaceNHands.com (“Website”), purchase our products, or otherwise interact with us.

1. Information We Collect

We may collect the following types of personal data from you:

A. Information You Provide Directly

  • Personal Identifiable Information (PII): Name, email address, phone number, shipping and billing address.
  • Payment Information: We process payments through third-party payment providers and do not store your financial details.
  • Account Information: If you create an account, we collect your login credentials.
  • Communication Data: Any messages or inquiries you send to us via email or our contact forms.

B. Information Collected Automatically

  • Usage Data: IP address, browser type, device information, operating system, referring URLs, and interactions with our Website.
  • Cookies & Tracking Technologies: We use cookies, beacons, and analytics tools to improve your experience. You can manage cookies through your browser settings.

C. Information from Third Parties

  • Social media platforms (if you engage with us via Facebook, Instagram, or TikTok).
  • Advertising partners providing insights into customer demographics.

2. How We Use Your Information

We use your information for the following lawful purposes:

  • To process and fulfill your orders.
  • To provide customer support and respond to inquiries.
  • To improve our Website, products, and user experience.
  • To send promotional emails, special offers, and updates (you can opt out anytime).
  • To analyze user behavior and trends for business insights.
  • To comply with legal obligations and enforce our policies.

3. How We Share Your Information

We do not sell your personal data. However, we may share your data with:

  • Service Providers: Third-party logistics, payment processors, and analytics providers that help us operate our business.
  • Legal Authorities: If required by law, to enforce our policies, or protect our rights and safety.
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your data may be transferred.
  • Marketing & Advertising Partners: To provide targeted advertising and promotional campaigns (with your consent).

4. Data Storage & Security

We implement strict security measures to protect your personal data:

  • Data is stored on secure servers with access controls.
  • Encrypted payment processing through third-party payment providers.
  • Regular system monitoring to prevent unauthorized access or breaches.
  • Limited employee access to personal data based on business needs.

We retain your data only as long as necessary for legitimate business purposes and legal compliance.

5. Your Rights Under GDPR & Data Protection Laws

As a user, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your data (subject to legal exceptions).
  • Right to Restrict Processing: Limit how we use your data in certain circumstances.
  • Right to Data Portability: Request your data in a structured format.
  • Right to Object: Object to data processing for marketing purposes.
  • Right to Withdraw Consent: You can withdraw your consent for marketing emails anytime.

To exercise these rights, contact us at [email protected]. We will respond within 30 days as required by law.

6. Third-Party Links & External Websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing your data.

7. Children’s Privacy

Our Website is not intended for children under 16. We do not knowingly collect personal data from minors. If we discover such data, we will delete it immediately.

8. International Data Transfers

As a business based in Lagos, Nigeria, we may transfer data internationally for storage, processing, or analytics. We ensure that such transfers comply with applicable laws and use safeguards like standard contractual clauses (SCCs) where required.

9. Cookie Policy & Tracking Technologies

We use cookies to:

  • Enhance your browsing experience.
  • Remember preferences and shopping cart details.
  • Provide analytics on Website performance.

You can manage cookies via your browser settings. Disabling cookies may affect functionality.

10. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. If significant changes occur, we may notify you via email.

11. Contact Us

For any questions or concerns about this Privacy Policy, contact us:

Business Name: FacenHands
Website: www.facenhands.com
Email: [email protected]
Address: Block I-J, Voera, Lagos-Ibadan Expressway, Nigeria

By using our Website, you agree to this Privacy Policy.

This Privacy Policy complies with GDPR (General Data Protection Regulation), Nigeria’s Data Protection Regulations (NDPR), and other applicable data privacy laws.